Terms and Conditions

Privacy Policy

Please read our Privacy Policy this details how we will use and protect the information you provide us with. By using this website you consent to the processing of the data provided by you as set out in our Privacy Policy and that the information supplied by you is accurate and up to date.

Prices


All prices shown exclude Carriage & VAT. All items are supplied in accordance with our General Terms & Conditions of trading, a copy of which is available upon request. Our products are continuously under review for improvements, we therefore reserve the right to amend product specifications and prices without prior notice.

Special Offers

We regularly review our prices to ensure that we are offering our best possible price at all times.

Delivery and Carriage Charges

All costs featured on our website exclude carriage and VAT. At the point of checkout your carriage charge is added to your total based on your required delivery destination. Costs are calculated based on consignments weighing no more than 600kgs and no less than 10kgs. Should your chosen item weight fall outside this boundary or you have a carriage query please contact the Sales Department on 0161 609 0262 for further information.

All our products are delivered by courier. We will inform you of the lead times and delivery date for your order but we cannot be held responsible for courier failure. Nevertheless, we will make all reasonable efforts to get your order delivered when required.

As a company we endeavour to keep to the advertised manufacturing timescales shown on the website (24 hrs, 48 hrs, 72 hrs, etc), however on the rare occasion we are not able to meet these times (e.g. raw material stocks), we will contact customers directly and inform them of a revised date and/or offer an alternative product.

Returns & Exchanges

We ask you to check your requirements carefully before ordering any products advertised, as all items are manufactured specifically to order and to the customers specification. Therefore, and in accordance with distance selling business to business regulations, goods are not returnable.

Once you have placed your order with us you will receive an order confirmation by email. This is your proof of purchase for you to check, should you notice any errors or omissions you must notify us immediately, as we will not be able to rectify errors at a later date.
In the event of goods being received damaged or faulty we will exchange them, we will arrange for faulty goods to be collected and for replacement goods to be delivered. If you suspect damage at point of delivery please sign for the goods as damaged and notify us immediately on 0161 609 0262.

Payment Terms

Secure On-line Payment - When you "Proceed To Checkout" you will be given the option to pay by Credit or Debit card. Please complete all the details required. All our credit or debit card transactions are securely protected and processed using Sage Pay - a secure third party payment service. For your peace of mind we do not store or have access to, any credit card information.
On successful completion of your order you will receive immediate confirmation by email that your payment has been authorised this email will also confirm your order details and payment status.

Pay-Pal - We also offer Pay-Pal as a payment option. When processing your order please cross check that all details such as delivery and invoice addresses are correct before completing your order.

Cheque/Bacs Transfer - To pay by Cheque or Bacs Transfer, add items to your shopping basket and proceed to checkout. Complete your details and choose the Cheque/Bacs Transfer payment options. Once you have completed your order you will receive an order confirmation by email, attached will be a proforma invoice in PDF format.  This proforma invoice will also contain our bank details should you wish to make a Bank Transfer. All cheques should be made payable to Panelwarehouse.com on receipt of payment your order will be put into production.

Purchase Orders - We accept official purchase order numbers from Public Sector Education establishments (not private), Local Authorities, and departments within the Police, Fire Service, Ministry of Defence and The NHS. To process your order please select Pay By Invoice at Checkout and quote your purchase order number. Once we have received your order we will issue you with a 30 day invoice by email.

Government Approved Supplier Status - we are an approved supplier to a number of organisations. If you would like Panel Warehouse to register as an approved supplier to your organisation then please contacts us on 0161 609 0262 or email your registration form to Key Accounts: cathy@panelwarehouse.com

VAT
All products are subject to VAT, you can view product prices with or without the VAT by selecting the relevant option on the top right hand side of the website.  Please note HMRC regulations state that we must charge VAT on all orders placed.

Copyright

We reserve all rights and licenses in respect of copyright for all content, designs, images and/or drawings supplied or on our website. The contents of this website, any email promotions, brochures or other material issued by us including any images, drawings or illustrations, are subject to copyright and may not be reproduced or copied without our specific written consent.

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