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2022 Delivery Details
Manufacturing Your Order
All goods are manufactured to the advertised lead time which you will find on the Product Page just above the Add to Basket button.
Next Working Day Range: Due to capacity and our new way of working all Next Day Products must be ordered before 11am to be despatched the same working day. Please note a Next Working Day Delivery Carriage Charge applies.
As always we will endeavour to support you where we can and continue to offer the same 5 Star Customer Service you have come to expect from Panel Warehouse.
All Panel Warehouse products are made to order and are non-returnable. We politely ask that you check all of your requirements carefully before proceeding to checkout, if you have any questions in advance then please do not hesitate contact us. We also ask that you check your email order confirmation on receipt to ensure that your requirements and delivery instructions are correct.
Standard UK Mainland Delivery Service - All delivery charges where applicable are made per order and not per item.
£25.00 + VAT applies to orders up to £149.99 + VAT
£45.00 + VAT applies to orders over £150.00 + VAT
£55.00 + VAT Next Day Delivery. Applies to Next Day Delivery products only. UK Mainland destinations only, deliveries to certain parts of Scotland will be longer.
£50.00 + VAT AM Delivery: (delivered Mon-Fri between 7am and 12 noon) - Applies to standard delivery products only please refer to the product lead time before selecting this delivery option.
Non Mainland Deliveries
Costs for UK Non Mainland Deliveries are price on application. Please contact us for a competitive quotation.
Getting your order to you
Please read the Delivery and Returns information carefully and be aware that for manufacturing purposes we offer different lead times for each product group. Delivery times are illustrated on each product page and visible above the add to basket button. If you are unsure or you require an item urgently please contact us on 0161 609 0262.
Orders placed on Saturday and Sunday will be processed on the following working day and delivered as per the advertised delivery time for that product. We aim to honour our Delivery Promise however should we be unable to meet the advertised delivery schedule for any reason you will be contacted by a member of our Customer Services Team with a delivery date.
Urgent Orders: We aim to meet all urgent requirements, should you need a specific item urgently please contact us on 0161 609 0262 for advice.
Extended Delivery: Please be aware that during these challenging times there may be circumstances beyond our control where we may occasionally have to operate a longer than usual production time. Should this be the case we will notify you immediately of any changes to your delivery schedule and we thank you for your patience.
Please note that during exceptionally busy periods it may be necessary to increase our production lead times. In the event that your item cannot be delivered for the advertised delivery time you will be notified immediately.
All deliveries are made by a nationwide courier service. Standard Delivery is made Monday-Friday between 8.30am and 6 pm and is made by a reputable nationwide courier. Deliveries can be upgraded to an AM (before 12noon) for a small additional charge. Please note we are unable to offer specific delivery time slots or call in advance of delivery.
IMPORTANT: Delivery Drivers are unable to contact a client by telephone prior to delivery, we therefore notify all clients by email prior to despatch to be prepared for the delivery of their order.
If you require your goods to be delivered on a specific day please notify us of your requirements and we will endeavour to schedule your delivery accordingly.
Deliveries are made by one person who will deliver your order to the address specified and to the ground floor only. Please note that for insurance reasons, deliveries cannot be made to upper floors even if there is a lift.
Due to the size and nature of the products that we supply please advise if the driver is able to park outside your premises and if there are any unusual delivery details that the driver should be made aware of.
School Furniture Deliveries: Please be aware that School Furniture deliveries can take up to 3 working days from despatch. We regret that due to the size of both the products available and the vehicles used to deliver these items we cannot deliver to residential addresses, we are happy to discuss your requirements in more detail please contact us on 0161 609 0262.
Deliveries to parts of Scotland & the Scottish Isles and Ireland will exceed our standard delivery schedule.
We want you to love your order as much as we enjoy making it so we politely ask that you double check your requirements carefully before ordering any products advertised. To help you make an informed choice we are happy to discuss any queries you may have and supply fabric swatches on request. We manufacture all items specifically to order and to the customer’s specification. Therefore, and in accordance with distance selling business to business regulations, goods are not returnable. In the event of goods being received damaged or faulty please notify us immediately and we will exchange them, we will arrange for your goods to be collected and for replacement items to be delivered.
All costs are subject to carriage charges and VAT.
During office opening times 9am-5pm (Monday – Friday) up to the moment you make your payment we are able to offer assistance in helping you to process your online order . (For security reasons we cannot view and do not have access to your payment details or store your credit card information). Should you need assistance please contact us on: 0161 609 0262
We accept payment by all major credit and debit cards including VISA, MasterCard and American Express.
For your peace of mind we do not store credit card information. All transactions are made via Sage Pay, our preferred secure online payment solution.
Alternative methods of payment include PayPal, Cheque and BACS - to request our bank details please contact us on 0161 609 0262
Cheque and Bacs Payments - please be aware that production will not commence until we have received payment.
Credit Accounts are available to Local Authorities, Schools, Colleges, Universities & the NHS
Orders placed by these organisations quoting an official order number will receive an invoice for payment due within 30 days. Production will commence on receipt of order.
Please note - we only accept payments made in Pounds Sterling.