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Terms & Conditions

All prices shown exclude Carriage & VAT. All items are supplied in accordance with our General Terms & Conditions of trading, a copy of which is available upon request. Our products are continuously under review for improvements, we therefore reserve the right to amend product specifications and prices without prior notice.

Special Offers

We regularly review our prices to ensure that we are offering our best possible price at all times.

Facebook Discount

If you have not previously liked Panel Warehouse on Facebook then you can qualify for a £5 discount on your order. To claim this one off discount simply place your order and when prompted at Checkout click the Facebook "Like" button and we will automatically discount your order.

Delivery and Carriage Charges

All costs featured on our website exclude carriage and VAT. At the point of checkout your carriage charge is added to your total based on your required delivery destination. Costs are calculated based on consignments weighing no more than 600kgs and no less than 10kgs. Should your chosen item weight fall outside this boundary or you have a carriage query please contact the Sales Department on 0845 634 0525 for further information.

All our products are delivered by courier. We will inform you of the lead times and delivery date for your order but we cannot be held responsible for courier failure. Nevertheless, we will make all reasonable efforts to get your order delivered when required.

As a company we endeavour to keep to the advertised despatch dates advertised on this site (24 hrs, 48 hrs, 72 hrs, etc), however on the rare occasion we are not able to meet these times (e.g. raw material stocks), we will contact customers directly and inform them of a revised date and/or offer an alternative product.

Returns & Exchanges

We ask you to check your requirements carefully before ordering any products advertised, as all items are manufactured specifically to order and to the customers specification. Therefore, and in accordance with distance selling business to business regulations, goods are not returnable.

In the event of goods being received damaged or faulty we will exchange them, we will arrange for faulty goods to be collected and for replacement goods to be delivered.

Pop Up Stands, Banner Stands and Other products with graphics:

Prices for items featuring graphics are quoted based on finished artwork (print ready) being supplied by the customer. These costs are subject to sight of artwork. Panelwarehouse.com reserves the right to requote should the artwork require studio time & scans. We can also produce the artwork based on the customer's specification, for an additional cost. Please contact the Sales Team on 0845 634 0525 for a quotation without obligation.

Payment Terms

Secure Online Payment - When you "Proceed To Checkout" you will be given the option to pay by Credit or Debit card. Choose your credit card from the options given and fill in all the details required. All our credit or debit card transactions are securely protected and processed using Sagepay. You will receive immediate confirmation that your payment has been authorised. You will also receive an email with your order details and payment status.

UK Cheque - To pay by cheque, add items to your shopping basket and proceed to checkout as normal. Fill in your details and choose the last button on the payment options. Once we have received your order we will then raise the necessary paperwork and email this back to you. We will manufacturer your order once we have received your cheque.

Purchase Orders - If your organisation belongs to a Local Authority or you are a department within entities such as the Police, Fire Service, Ministry of Defence, NHS, Charities or Education establishments, please select the last payment option (UK Cheque / P.O. Number / Pro forma Invoice) and send us your purchase order number. Once we have received your order we will despatch the goods within 5-7 working days. As soon as your order is despatched we will send your invoice.

Panelwarehouse.com Account - If you have a trading history with Panelwarehouse and have opened an authorised credit account, please select the last payment option (UK Cheque / P.O. Number / Pro forma Invoice). Once we have received your order we will despatch your goods within 5-7 working days, as soon as your order is despatched we will send your invoice.

VAT
All products are subject to VAT, you can view product prices with or without the VAT by selecting the relevant option on the top right hand side of the website.  Please note HMRC regulations state that we must charge VAT on all orders placed, if you are outside of the UK and you provide us with your VAT registration number we will refund the VAT that you have been charged.

Copyright

We reserve all rights and licenses in respect of copyright for all content, designs, images and/or drawings supplied or on our website. The contents of this website, any email promotions, brochures or other material issued by us including any images, drawings or illustrations, are subject to copyright and may not be reproduced or copied without our specific written consent.