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Frequently Asked Questions
 

Why are certain drop downs greyed out when I try to buy a product?

This is usually a browser issue. It is common in Mozilla FireFox 2 browsers and Internet Explorer 8 (IE8) in particular and is probably due to the add-ons (extensions and plug ins) you may have installed for the browser. This is not Panelwarehouse.com specific issue and can affect any website which uses drop down boxes..

FireFox users

Upgrading to the latest version of the browser may resolve this problem but here is a sure fire way of dealing with this issue:

To disable add-ons follow this simple guide from Mozilla. From our expereince it is a case of disabling them one by one to find which is the culprit. Once disabled the site will work as normal.

IE8 users

If you experience the above issue, click the comaptibility view button to the right of the address bar. This guide from Microsoft explains how. Once you have done this, you should be able to order as normal.

If you need help, please contact us and we can talk you through it.

I have an issue with the Panelwarehouse.com website, can you help?

As with many websites, technical issues can sometimes arise which cause customers to have problems. This is quite rare but here at Panelwarehouse.com, we don't like to ignore these issues and act as a matter of urgency to get them resolved.

On many occasions we have found it to be browser related, however should you have any problem at all with the site, please contact us and we will do our utmost to help.

Why should I order a display stand, office screen or partition from Panelwarehouse.com?
Check out our about us page for a list of reasons and if you’re still not convinced, let our customers tell you what they think in their own words.

How do I find what I’m looking for?

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You can either search by keyword or product code in the search box found at the top of the left navigation bar
Left nav bar
Or, click through the menu found on the left navigation bar. Our products are grouped into handy and easily found categories.

We've tried to make the site as informative as possible, both for those who know what our products are and those who don't. We want you to make the right choice.

Read here for more details on the improved shopping experience.

What if I can’t find the display stand, office screen or partition I’m looking for?
If you can’t find a specific item on our website then give us a call on 0845 634 0525 and we will either direct you to the right page or be more than happy to discuss your requirements in more detail i.e. a specific colour, size or dimension, etc.

How do I find the size and weight of a display stand, office screen or partition?
We have tried to include as much information as we can in the product descriptions such as size, weight, current offer and what the kit includes. To help you further with the sizes, we have included them on most illustrations.

How long will my order take to be manufactured and/or delivered?

Our standard lead time is 5 – 7 working days this applies to:

  • Display Stands
  • Office Screens & Room Dividers
  • Accessories

5 – 7 Working Days from approval of artwork applies to:

  • Banner Stands
  • Pop up Stands

Extended 3 – 4 week delivery may apply to certain items and will be stated on the product description.

For more details reference delivery, view our dedicated delivery page.

How much is the carriage charge?

We deliver to mainland UK for a Standard Carriage Charge of £17.50 (per order). Other carriage charges apply for Northern Ireland, Channel Islands, Scottish Isles, Isle of Wight and the Isle of Man as follows:

Ireland & Northern Ireland: £45.00 per order

Channel Islands, Scottish Isles, Isle of Man & Isle of Wight: £55.00 per order.

For International/Overseas carriage charges, please contact us on 0845 634 0525 for a free quotation without obligation.

Please note that all orders are subject to carriage charge and VAT (17.5%).

My order is urgent. Can you help?
In most cases we can. We’d recommend you give us a call on 0845 634 0525 to discuss your requirements in more detail.

For full details about our delivery service, head over to our dedicated delivery page.

How will my goods be delivered?
We use a reputable Nationwide Courier Service. Alternatively, if you want to save on delivery charges, you are more than welcome to collect your order from our Manchester warehouse.

I’ve lost my assembly instructions. Can you send me some more?
If you have misplaced your assembly instructions, please contact Customer Services via customerservices@panelwarehouse.com or on 0845 634 0525 and let us know. We’ll happily send you some new ones by e-mail.

Can you create artwork for graphics and posters?
Yes we can.

We offer a hassle free creation service to organisations that cannot provide print ready artwork*.

Simply fill out the contact us form detailing quantities, sizes and we'll call you back to discuss your requirements in more detail and provide costs. For more information read our graphics and artwork page.

Please Note: "Print ready" artwork is required to produce high quality graphics for Banner Stands, Pop Up Exhibition Stands and Display Boards.

"Print ready" means literally that - ready for print, so all the resizing, visual quality and requirements a graphic designer will have taken care of e.g. bleed, margins etc. Feel free to Call us on 0845 6340525 for further details.

How long does it take to produce artwork?

After discussing what you require and you have provided us with your desired content i.e. text and images, we pass your brief to our studio.

The studio then produces a visual for you to approve.

Once you have approved the visual we then prepare the "Print ready" (See above for explanation of meaning) artwork.

We send a final PDF file by email for you to check the content. When this is approved we then print your graphics. Graphics are printed within 3 working days.

On placing your order for graphics you will be appointed a dedicated account manager. This person will ensure that your brief is interpreted correctly and that you are happy with your finished product.

I can supply artwork. How long does it take to print graphics?

Having received your artwork, we upload it and produce a PDF proof. We then e-mail this back to you so you can check the content.

Once you approve the final content, we'll print your graphics within 3 working days.

I am buying a Banner Stand/ Pop Up Exhibition Stand.  How do I design my artwork?
First of all, we’d recommend you download the artwork specification sheet.  This PDF data sheet will advise you of the required software and file types that we need to produce your stand.

If you haven't got Adobe Acrobat Reader on your computer or you want the latest version, you can download it free from the Adobe site here.

Once you have completed your artwork either:

Post it to us at:

Studio
Panelwarehouse.com
Barton Hall, Hardy Street
Manchester. M30 7NN

Or send it via e-mail to:

studio@panelwarehouse.com

Can you refresh my existing graphics?

If your existing graphics are starting to look dated, we would be more than happy to provide you advice and cost of a replacement. Check out our graphics page for more details and special offers.

Why should I order online?

Simple – We have designed the website to be user-friendly, jargon free descriptions and an easy step-by-step ordering process.

Convenient – You have the control, ordering online allows you to place your order at a time that is convenient to you 24 hours a day, 7 days a week.

Order History – Once your order is placed you can view this at any time simply by logging in with your user name and password.  As you place more orders you will generate an order history that can be viewed at any time.

How can I pay for my order?
We accept all major credit card payments including:

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Your payment is protected by Protx. For more details read our security page.

We also accept payment via Paypal and by cheque.
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If you are purchasing on behalf of a Local Authority, Police Force, Fire Service or the Ministry of Defence you can pay by invoice. Simply choose quote a purchase order number at the relevant point of order.

What happens if I do not like what I have ordered?

We want you to be completely happy with your order so we kindly ask you to check your requirements carefully before ordering any products advertised. All items are manufactured specifically to order and to the customers specification. Therefore, and in accordance with distance selling business to business regulations, goods are not returnable.

If you require any assistance before ordering please contact our Sales Team on 0845 634 0525.

Alternatively you can visit our showroom to view the products, please contact us on 0845 634 0525 to arrange an appointment. Here's a handy map and directions to our premises. We look forward to meeting you.

Reporting Faulty or Damaged Goods.

In the unlikely event of goods being received damaged or faulty we will happily exchange them. If this should happen call our Sales & Customer Service Team immediately on 0845 634 0525 and they’ll endeavour to put things right.

We will arrange for the faulty goods to be collected and for replacement goods to be delivered as soon as possible.
 
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