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FAQ

Why should I order a display stand, office screen or partition from Panelwarehouse.com?

Check out our about us page for a list of reasons and if you’re still not convinced, let our customers tell you what they think in their own words.

How do I find what I’m looking for?

You can either search by keyword or product code in the search box found at the top of the navigation bar

Or, click through our simple to use navigation bar. Our products are grouped into handy and easily found categories.  Alternatively use our shop by use tool so you can find the product which is ideal for your application.

We've tried to make the site as informative as possible, both for those who know what our products are and those who don't. We want you to make the right choice.

What if I can’t find the display stand, office screen or partition I’m looking for?

If you can’t find a specific item on our website then give us a call on 0845 634 0525 and we will either direct you to the right page or be more than happy to discuss your requirements in more detail.

How do I find the size and weight of a display stand, office screen or partition?

We have tried to include as much information as we can in the Description and Technical Info Tabs on each product page such as size, weight, and what the kit includes. To help you further our site features many product application shots.

How long will my order take to be manufactured and/or delivered?

For more details see individual product pages should your order be time sensitive please contact us on 0845 6340525 because we do offer express delivery on many of our products.

For more details reference delivery, view our dedicated delivery page.

How much is the carriage charge?

Delivery to most UK mainland destinations is FREE OF CHARGE.

As we use a third party courier we have to make a delivery charge to certain UK destinations.

Carriage charges apply for Northern Ireland, Channel Islands, the Scottish Highlands and Isles, Isle of Wight and the Isle of Man as follows and are calculated at the basket and are based on weight.

For International/Overseas carriage charges, please contact us on 0845 634 0525 for a free quotation without obligation.

Please note that all orders are subject to carriage charge and VAT (20%).

My order is urgent. Can you help?

In most cases we can. We’d recommend you give us a call on 0845 634 0525 to discuss your requirements in more detail.

For full details about our delivery service, head over to our dedicated delivery page.

How will my goods be delivered?

We use a reputable Nationwide Courier Service. Alternatively, if you want to save on delivery charges, you are more than welcome to collect your order from our Manchester production unit.

I’ve lost my assembly instructions. Can you send me some more?

If you have misplaced your assembly instructions, please contact Customer Services via customerservices@panelwarehouse.com or on 0845 634 0525 and let us know. We’ll happily send you some new ones by e-mail.

Can you create artwork for graphics and posters?

Yes we can.

We offer a hassle free creation service to organisations that cannot provide print ready artwork*.

Simply fill out the contact us form detailing quantities, sizes and we'll call you back to discuss your requirements in more detail and provide costs. For more information read our graphics and artwork page.

Please Note: "Print ready" artwork is required to produce high quality graphics for Banner Stands, Pop Up Exhibition Stands and Display Boards.

"Print ready" means literally that - ready for print, so all the resizing, visual quality and requirements a graphic designer will have taken care of e.g. bleed, margins etc. Feel free to Call us on 0845 6340525 for further details.

How long does it take to produce artwork?

After discussing what you require and you have provided us with your desired content i.e. text and images, we pass your brief to our studio.

The studio then produces a visual for you to approve.

Once you have approved the visual we then prepare the "Print ready" (See above for explanation of meaning) artwork.

We send a final PDF file by email for you to check the content. When this is approved we then print your graphics. Graphics are printed within 3 working days. On placing your order for graphics you will be appointed a dedicated account manager. This person will ensure that your brief is interpreted correctly and that you are happy with your finished product.

I can supply artwork. How long does it take to print graphics?

Having received your artwork, we upload it and produce a PDF proof. We then e-mail this back to you so you can check the content.

Once you approve the final content, we'll print your graphics within 3 working days.

I am buying a Banner Stand/ Pop Up Exhibition Stand. How do I design my artwork?

First of all, we’d recommend you download the artwork specification sheet. This PDF data sheet will advise you of the required software and file types that we need to produce your stand.

If you haven't got Adobe Acrobat Reader on your computer or you want the latest version, you can download it free from the Adobe site here.

Once you have completed your artwork either:

Post it to us at:

Studio, Panelwarehouse.com, Barton Hall, Hardy Street, Manchester. M30 7NN,

Or send it via e-mail to: studio@panelwarehouse.com

Can you refresh my existing graphics?

If your existing graphics are starting to look dated, we would be more than happy to provide you advice and cost of a replacement. Check out our graphics page for more details and special offers.

Why should I order online?

Simple – We have designed the website to be user-friendly, jargon free descriptions and an easy step-by-step ordering process.

Convenient – You have the control, ordering online allows you to place your order at a time that is convenient to you 24 hours a day, 7 days a week.

Order History – Once your order is placed you can view this at any time simply by logging in with your user name and password. As you place more orders you will generate an order history that can be viewed at any time.

How can I pay for my order?

We accept all major credit cards, your payment is protected by Sage Pay. For more details read our security page.

We also accept payment by Paypal, Google Checkout, BACS and Cheque.
Cheque and Bacs Payments - please be aware that production will only commence on receipt of payment.

If you are purchasing on behalf of a Government/Local Authority related body e.g. School, Police, NHS you can quote a purchase order number at checkout, production will commence on receipt of order and you will be invoiced on a 30 day account basis.

Please note that we only accept payment in Pounds Sterling.

What happens if I do not like what I have ordered?

We want you to be completely happy with your order so we kindly ask you to check your requirements carefully before ordering any products advertised. All items are manufactured specifically to order and to the customer's specification.

Therefore, and in accordance with distance selling business to business regulations, goods are not returnable.

If you require any assistance before ordering please contact our Sales Team on 0845 634 0525. Alternatively you can visit our showroom to view the products, please contact us on 0845 634 0525 to arrange an appointment.

Here's a handy map and directions to our premises.

Reporting Faulty or Damaged Goods.

In the unlikely event of goods being received damaged or faulty we will happily exchange them. Please call our Customer Services Team immediately on 0845 634 0525 who will deal with the matter.

We will arrange for the faulty or damaged goods to be collected and for your replacement items to be despatched as soon as possible.

I have an issue with the Panelwarehouse.com website, can you help?

As with many websites, technical issues can sometimes arise which cause customers to have problems. This is quite rare but here at Panelwarehouse.com, we don't like to ignore these issues and act as a matter of urgency to get them resolved.

On many occasions we have found it to be browser related, however should you have any problem at all with the site, please contact us and we will do our utmost to help.