Delivery & Returns

Standard Delivery Service - All delivery charges are made per order and not per item.

Standard *UK Mainland Delivery is currently FREE of CHARGE on all orders placed over £75 + VAT.

Please note delivery charges do apply to the following destinations NI & Eire £45.00+VAT, Channel Islands, *the Highlands and the Scottish Isles, Isle of Man & Isle of Wight £55.00 +VAT

Please read the delivery information carefully - and be aware that we offer different delivery times for each product group, delivery times are illustrated underneath the product price.  If you are unsure or you require an item urgently please contact us on 0845 634 0525.

Standard Delivery schedules explained:
24 hour delivery – Orders placed before 1.00pm Monday to Friday will be delivered the next working day.
48 hour delivery - Orders placed before 1.00pm Monday to Friday will be delivered 48 hours later (working days only).
72 hour delivery - Orders placed before 1.00pm Monday to Friday will be delivered 72 hours later (working days only).

Orders placed on Saturday and Sunday will be processed on the following working day and delivered as per the advertised delivery time for that product. We aim to honour our Delivery Promise however should we be unable to meet the advertised delivery schedule for any reason you will be contacted by a member of our Customer Services Team with a delivery date.

Urgent Orders: We aim to meet all urgent requirements, should you need a specific item urgently please contact us on 0845 634 0525 for advice.

In the event that your item cannot be delivered for the specific delivery time you will be notified immediately.

All deliveries are made by a nationwide courier service
Deliveries to parts of Scotland & the Scottish Isles, Ireland, Isle of Man and the Isle of Wight will exceed our standard delivery schedule.

Premium Delivery Service
The Premium Delivery Service is available to UK Mainland destinations only.
(This service in not available in certain areas of Scotland - please contact us on 0845 634 0525 to find out more information).

We offer the following premium delivery services:
1. AM Delivery: (delivered between 7am and 12 noon) Cost: £25.00 + VAT
2. Saturday AM: (delivered between 7am and 12 noon) Cost: £35.00 + VAT

Returns
We ask you to check your requirements carefully before ordering any products advertised, as all items are manufactured specifically to order and to the customer’s specification. Therefore, and in accordance with distance selling business to business regulations, goods are not returnable. In the event of goods being received damaged or faulty we will exchange them, we will arrange for your goods to be collected and for replacement items to be delivered.